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Returns and Refunds
Below are the conditions and procedures for returns and refunds of items purchased online in our shop.

As long as the items are still in their original condition - i.e. unused, in their original packaging, with the original labels and complete in all parts - we accept returns at no additional charge, according to the following rules:
 
  • to proceed with the refund of the full amount paid, requests must be received no later than 15 days from the date of receipt of the item.
  • Refunds can only be executed on the same payment method used to place the order.
  • Refunds are processed within 10 working days of receipt of the items in our logistics department.
  • a refund requested after these terms will be refunded at our sole discretion.
  • if a return is sent after the required time, we may have to return it to the sender and ask him to cover the cost of the shipment.
  • the return and refund procedures are not valid in the case of customized products and/or products requested on order.

For an optimal management of practices, the User is required to carefully follow the procedures indicated on this page, following the instructions and awaiting confirmation from our operators when requested. For further information, see the Return Policysection of the website

Size change & product replacement
We do allow size changes and/or replacements, provided that the above set conditions are met and the returned items are still in their original condition - i.e. unused, in their original packaging, with the original labels and complete in all parts. In this case, the cost of transportation of the returned item and the new item, is paid by the customer.

Right to withdraw
The User who is not satisfied with the purchase and does not wish to replace it with any other product (or receive a voucher of equal value) can exercise the right of withdrawal within 14 working days of receipt of the product, as provided for by current legislation. The expenses for the return of the product are to be considered at the expense of the User, who will have to return the items through courier. The refund will be paid through the original payment method.
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